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Guarantee of origin . If at the time you receive your product it is encontrase defective will be replaced , completely free , for a new product, provided the product has not been used . By decision REVOX B77 discount for certain products and a refund instead of exchange shall be done after checking their status . If change is necessary to return the entire source material and that the goods have not been tampered with or altered , it is in perfect condition with all its original protective packaging or plastics . Please contact us when to process before product change from the " online support " section of our website.
Pack the product as far as possible as you receive it, to prevent damage during transport. Do not use adhesive tape or write on the original packaging. You must enclose a copy of the invoice or voucher in it. Ship to the shipping agent pick up the package, and after review of the product and checked the default, it will send out a new product to the customer in the shortest possible time. Otherwise ( ie , if the product did not present any anomaly ) the client will receive , again, the same product.
You can request your returns number via the contact section of our website is essential to certify the return number on the outside of the package.
Important: any product that has suffered damage in the packaging or the product itself is not acceptable , recommend not removing the protective plastic if any to check the perfect functioning of your article.
In case of failure just contact us and we will manage the repair of the product. Alternatively also recommend going to the official service of the brand (SAT ) . In almost every city there is an official SAT and be found by calling your customer brand.
Before you send your item you must contact us to let us shipping and return authorization . Pack the product in a closed and perfectly conditioned package to prevent damage during transport. Include a brief description of what happens to the product and a copy of the invoice or receipt.
Important: Any tampering or repair by unauthorized personnel will void the warranty . Always contact REVOX B77 EOOD, SL official SAT or brand .
Wrong product . If the product delivered does not match the content of the order must notify us immediately. Contact us via the contact section of our website and process your issue as soon as possible.
